![]() ![]() However, your items must already be packaged, sealed and have the prepaid return label attached. What about DoorDash?ĭoorDash is currently testing a feature that'll let you request a Dasher to pick up your items and drop them off at one of the above locations. Note that if you return items to Amazon Fresh Pickup or an Amazon Hub Locker location, you'll need to bring it in a box or box it up using the materials provided. You'll need to bring the items in the original manufacturer's packaging. If the item can't be returned to an Amazon store, it'll give you other return options.Īmazon will send you a QR code to show to an employee at the Amazon store. ![]() (Note, with Amazon closing some of its physical stores, finding a location may be more challenging.) When selecting how you'll return your purchase on the Amazon site, select Amazon Store Dropoff. If you live near one of the physical Amazon stores - Amazon Fresh and Amazon Go - you can drop your return off there. UPS will pick up your package on the next business day, and you or another adult must be present. However, UPS will provide the return label. In this case, you'll need to package the items you're returning. When you start the return process on the Amazon site, follow the return prompts and select UPS Pick-up. If your items are eligible for the UPS Pick-up option, you won't even have to leave your house. Note that Amazon may charge you a $1 fee if you choose UPS and another drop-off location is closer. UPS will email you a return shipping code ahead of time that you'll need to show to an employee on arrival. Instead, The UPS Store will pack, label and ship your return for free. You don't need to have your items boxed or labeled with this method. When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You can also drop your items at The UPS Store. Jessica Dolcourt/CNET Drop your items at The UPS Store If you billed your purchase to your account, you will receive a credit within 2 billing cycles.Head to a Whole Foods Market to drop off your Amazon package. **Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks). A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). *Customers who purchased their merchandise at a Verizon Wireless Communications Store should return/exchange their merchandise at a Verizon Wireless Communications Store only. We want to make every aspect of ordering online easy, so you can get back to what's important to you. Once we've received your receipt and undamaged merchandise within the return period, a refund will be issued.** The refund will only be issued to the purchaser whose name appears on the receipt. We'll keep you updated with your choice of texts or emails so you can easily track your return. Follow the steps to set up your return and print a prepaid shipping label. Look for your recent order, and click to view your order details. Use the My Verizon mobile navigation to get started. Now, if no label was included or it's been misplaced, log in to your My Verizon account at. Be sure to keep a copy of the label for your records as well. Use the pre-paid shipping label that was included with your shipment and attach it to the box. Next, place all of the merchandise, including the device, charger, battery, instructions and any other materials that were included with your order, in the original box and shipping carton. For Android devices, toggle off "Find My Device" from the Setings app. ![]() If you're using an Apple device, be sure to turn off "Find my iPhone" before you return it. Restore your device to factory default settings and delete any personal data. To be safe, keep a copy of that receipt for your own records. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. There is no restocking fee for returned accessories. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.Ī $50 restocking fee TT applies to any return or exchange of a wireless device*. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. ![]()
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